These terms cover two things: use of this website, and the Executive Health Edge Coaching 1:1 Personalized program (the “Program”) offered by Empowerment Fitness LLC (the “Company,” “we,” “us”). Every client signs a written Service Agreement before starting. Where these terms and a signed Service Agreement differ, the signed agreement controls for that client. The program terms below summarize what that agreement contains so you know what you are agreeing to before you book.
Using this website
The content on this website is general information about the Program. It is not medical advice, and it is not a substitute for direct, personal, professional medical care and diagnosis. Nothing on this site should be relied upon to diagnose, treat, or make decisions about any health condition. Consult your physician before beginning any nutrition or exercise program.
The Program
The Program is a twelve-month engagement. The term starts on the date the client makes payment for the service, regardless of when the client begins the training and nutrition plan. Delays in completing the initial tasks required before the plan starts, such as the intake form or the blood draw, do not extend the term.
The Program includes advanced blood testing at the start, at six months, and at twelve months, with a written health analysis and a 1:1 blood analysis consultation with Zac Armstrong after each test; a custom nutrition plan and a custom training plan with ongoing programming; a personalized travel plan; weekly check-ins and health reports; monthly advanced health reports; sleep coaching and habit monitoring; an onboarding call; a dedicated coach for questions; weekly coaching calls; access to the coaching app and its recipe library; and the devices listed below. The signed Service Agreement lists the exact inclusions for each client.
Client responsibilities
Accurate information. The client agrees to provide accurate and complete information for the blood test, health analysis, and personalized plans, including personal details, medical history, current medications, and anything else that may affect the services.
Scheduling and attendance. The client agrees to communicate promptly to schedule and confirm appointments. A missed appointment without at least 12 hours’ notice forfeits that slot and the opportunity to reschedule without additional charge. The Company may cancel a consultation if the client is more than 10 minutes late.
Participation. The client agrees to actively participate in all aspects of the Program, including attending scheduled consultations and following the plans and recommendations provided, and to communicate openly with their coach about any issues or concerns. The client is responsible for their own progress.
Laboratory testing. The client agrees to schedule their blood draw through the booking link provided, to reply to the requisition email with the appointment date and time, and to bring the requisition to the appointment. If the laboratory reports any issue with the order, the client agrees to contact the Company from the laboratory before leaving so it can be resolved immediately. Failure to complete the blood draw does not entitle the client to a refund. The Company will reissue the requisition at no cost.
Company responsibilities
Service delivery. The Company agrees to provide the services in the Service Agreement promptly upon receiving the signed agreement.
Confidentiality. The Company will maintain the confidentiality of the client’s personal and health information in accordance with applicable laws and regulations, will implement appropriate technical and organizational measures to protect that data from unauthorized access, disclosure, or misuse, and will not disclose the client’s personal information to third parties without the client’s consent except as required by law or to fulfill the terms of the agreement. See the privacy policy.
Limitation of liability
The Company’s liability is limited to the total amount paid by the client for the service. The Company is not liable for any indirect, incidental, or consequential damages arising from use of the service, including loss of income, business interruption, or personal injury. The client agrees to hold the Company harmless from any claims, damages, or expenses arising from their use of the service, except to the extent caused by the Company’s gross negligence or willful misconduct.
Medical disclaimer
The Company does not warrant that the services will lead to any specific health outcome. The client acknowledges that they have been advised to seek professional medical advice for any health concerns. The health analysis and recommendations provided by the Company are intended to supplement, not replace, professional medical advice. The blood test and subsequent analysis are not guaranteed to fix or diagnose any health issue. The client should consult with their healthcare provider for medical advice and treatment. The Company does not provide medical diagnoses, treatment plans, or prescriptions. Nothing in this section limits the Results Guarantee described below, which is a guarantee of measurable improvement against the client’s own intake baselines and not a guarantee of any specific health outcome, diagnosis, or treatment result.
Assumption of risk and waiver
Participation in the Program involves inherent risks, including physical exertion, injury, illness, and in extreme cases, death. The client voluntarily assumes all risks associated with participation. The client agrees to waive any and all claims against the Company, its affiliates, employees, and contractors for any injury, illness, or death that may occur as a result of participating in the Program. This waiver is a condition of participation.
Devices provided
The devices provided as part of the Program (resistance bands, a Withings body composition scale, and a WHOOP band or an Oura ring) belong to the client upon receipt. The Company is not responsible for support or replacement if a device breaks, malfunctions, or is lost. These devices are made by third-party manufacturers, and any issues or defects should be addressed directly with the manufacturer under its warranty and support terms.
Payment
The payment schedule is set out in each client’s Service Agreement. If a scheduled payment is missed, services are paused until the balance is brought current, and amounts already paid are not refunded on account of that pause. Payment can be made by debit or credit card. For clients who choose financing, the Company partners with third-party financing providers. The client is responsible for managing payments to, and complying with the terms of, the financing provider. The Company is not responsible for any credit damage or financial consequences resulting from missed payments or other issues under a financing agreement, which is separate from the Service Agreement. Disputes with a financing provider must be resolved directly with that provider.
Non-refundable and non-transferable
The service is non-refundable except under the Results Guarantee below. Outside that guarantee, no refunds are issued. The non-refundable policy applies if the client chooses not to proceed with any component of the service, and to cancellation, withdrawal, or a change of mind. Illness or injury does not by itself entitle the client to a refund outside the Results Guarantee; the Program can be adapted to accommodate a range of health conditions.
The service is non-transferable. The client may not transfer or assign their rights to the services or any component of them to any other individual or entity, and agrees to use the services and products solely for their own personal use.
Results Guarantee
The Company will refund the full program fee to a client who completes the program requirements and does not see results, as both are defined here. The guarantee is conditional. It is not an unconditional refund, and it is not tied to income, earnings, or business outcomes.
Conditions, all three required: (a) 80% or greater adherence to program guidance over the program term; (b) weekly check-ins completed; (c) at least one coach session per month. Failure to meet any one of the three voids the guarantee. Adherence and check-in completion as recorded in the coaching platform are the record of compliance.
Results, defined: measurable improvement against the client’s own onboarding baselines on the body composition and biomarker markers established at intake. The instruments decide. Baselines are captured at intake, and the same instruments and methods are used at review.
Timeframe and remedy: the guarantee is assessed at the end of the client’s program term against the intake baseline. The remedy is a full refund of program fees. A claim is made in writing with the intake baselines and end-of-term measurements; the Company reviews the compliance record and the instrument readings and pays a valid claim in full.
Exclusions: injury, illness, or pregnancy preventing participation; withdrawal before the end of the term; cancelled or stopped payments mid-term; third-party fees; refusal to submit the intake or end-of-term measurements, which makes the instrument comparison impossible; substituting a different program for the prescribed one.
Cancellation and pause
By the client. The client may cancel by written notice. Except under the Results Guarantee, no refund is issued. Cancelling before the end of the program term ends eligibility for the Results Guarantee, which requires completion of the term. Early cancellation may still result in certain services being rendered.
By the Company. The Company may cancel the service at any time due to unforeseen circumstances, in which case a prorated refund may be issued at the Company’s discretion. The Company will give as much notice as possible and make reasonable efforts to reschedule or offer alternatives.
Pause. The client may pause the Program by giving written notice, for any reason including medical reasons. Without written notice, the program term continues to run. A pause suspends the client’s active participation; it does not extend the original twelve-month term.
Termination for misconduct
The Company may terminate the agreement immediately and without refund if the client engages in misconduct, including disruptive or uncooperative behavior, failure to provide necessary materials or information, disrespectful or insulting behavior toward Company staff, failure to meet payment obligations, or violation of any other term of the agreement.
Use of client data
Anonymized data. The client consents to the Company using their anonymized data for research, analysis, and improvement of services. The Company anonymizes data before using it for these purposes so that identifying information is removed.
Marketing and testimonials. The Company may use the client’s name, likeness, and testimonials for marketing and promotional purposes, and will seek the client’s approval before using any specific quotes or personal details. The client may decline and may withdraw consent at any time by notifying the Company in writing.
Media. The client consents to the use of photos, videos, or other media taken during the Program for promotional purposes, waives any royalties or compensation arising from that use, and may withdraw consent at any time by written notice.
Intellectual property
All materials provided as part of the service, including health analysis reports, educational modules, recipes, consultation materials, digital content, and proprietary methods, are the intellectual property of the Company and are proprietary and confidential. The client agrees not to disclose, reproduce, distribute, or use the materials for any purpose other than personal use as authorized, and not to resell, sublicense, or transfer any materials or ideas obtained through the service. Unauthorized use may result in legal action.
Non-solicitation
During the term of the agreement and for twelve months after its completion or termination, the client will not solicit, recruit, or hire any coach, employee, staff member, or contractor of the Company.
Conduct
The client agrees to conduct themselves in a respectful and cooperative manner throughout the Program, including respecting Company staff, adhering to program guidelines, and participating constructively. Disruptive, disrespectful, or uncooperative behavior may result in termination without refund.
Third-party services
The Company is not responsible for services provided by third parties, including the phlebotomist or the laboratory. Any issues or claims related to third-party services must be resolved directly with that provider.
Compliance with local laws
The client is responsible for ensuring that their participation complies with all local health and fitness regulations and laws. The Company is not responsible for legal issues arising from the client’s failure to comply.
Disclaimer of results
Except as expressly provided by the Results Guarantee, the Company does not guarantee any specific results. Individual results vary, and success depends on many factors including the client’s adherence to program guidelines and recommendations. The Results Guarantee is limited to measurable improvement against the client’s own intake baselines on the body composition and biomarker markers established at intake, assessed with the same instruments at the end of the term, and applies only where all three conditions are met.
Testimonials on this website are from real clients and are not claimed to represent typical results. They are examples of what dedicated clients have achieved. Your results may differ.
Dispute resolution
Good faith negotiation. In the event of any dispute arising out of or relating to the agreement, the parties agree to attempt to resolve it through good faith negotiation, and to escalate to senior management before pursuing formal legal action. The client agrees to provide written notice of any dispute and to cooperate with the Company in seeking a resolution.
Arbitration. If a dispute cannot be resolved through negotiation, it will be submitted to binding arbitration in the State of California under the rules of the American Arbitration Association, conducted by a single arbitrator with experience in the relevant field. The arbitrator’s decision is final and binding on both parties. Either party may bring an individual claim in small-claims court where the claim is within that court’s jurisdiction.
Miscellaneous
Limitation of actions. Any claim or cause of action arising out of or related to the agreement must be filed within one year after it arose, or it will be forever barred.
Legal fees. If the Company must take legal action to enforce the agreement, the client agrees to indemnify the Company for associated legal fees and costs, including attorney’s fees and court costs.
Amendments. The Company may amend the terms of the agreement. Amendments are communicated to the client in writing. If the client declines an amendment, the existing terms continue to apply for the remainder of the client’s term. No refund is triggered by an amendment.
Severability. If any provision is found invalid or unenforceable, the remaining provisions continue in effect, and the invalid provision is replaced by a valid one that most closely matches its intent.
Force majeure. Neither party is liable for failure or delay in performing obligations due to circumstances beyond their reasonable control, including acts of God, war, terrorism, natural disasters, pandemics, or governmental orders. The affected party will promptly notify the other in writing and take all reasonable steps to resume performance.
Governing law. The agreement is governed by the laws of the State of California, USA. The client consents to the jurisdiction and venue of the state and federal courts located in California for any disputes arising out of the agreement.
Entire agreement. The signed Service Agreement constitutes the entire understanding between the Company and the client regarding its subject matter and supersedes all prior discussions, agreements, negotiations, and understandings, whether oral or written.
Contact
Questions about these terms: zac@myempowermentfitness.com.